The Importance of Customer Experience | The AutoBiography
Kiara Jenkins2023-07-25T13:32:09+02:00In today's market, customer experience is critical. A recent statement by Neale Hill, President of Ford Motor Company Africa, emphasised that customers don't differentiate between the dealer and the manufacturer when talking about their experience. This impacts how dealers and OEMs position their offerings to customers. Problem-solving One of the key focus areas should be [...]